1. Introduction
At AiRa, your privacy is important to us. This Privacy Policy outlines the types of personal data we collect, how we use it, and how we protect your information when you use our app and services. By using AiRa, you consent to the data practices described in this policy.
2. Information We Collect
We collect the following types of information when you use AiRa:
- Personal Information: This may include your name, email address, phone number, and other details you provide when you register or use our services.
- Device and Usage Data: Information about how you interact with AiRa, including your device type, operating system, IP address, browser type, and usage patterns within the app.
- Location Data: If you have location services enabled, we may collect location data to provide you with more accurate property listings and services based on your location.
- Payment Information: If you subscribe to a paid plan, we may collect payment information, such as billing address and payment card details, through secure payment gateways.
- User-Generated Content: Any content you upload, such as property listings, photos, or feedback, is collected by us to enhance the services offered on AiRa.
3. How We Use Your Information
We use the information we collect in the following ways:
- To Provide and Improve Services: To deliver personalized property recommendations, market trends, and other services tailored to your preferences.
- To Communicate with You: To send you updates, newsletters, or promotional materials related to AiRa (you can opt out of marketing communications at any time).
- To Process Transactions: To process your payments for subscriptions or services and provide receipts or invoices.
- To Personalize Your Experience: To provide you with recommendations, market insights, and services based on your location, preferences, and behavior on the platform.
- To Ensure Security: To monitor and improve the security of our app and services, and to prevent fraud or misuse.
- Legal Compliance: To comply with legal obligations, such as responding to requests from law enforcement or regulatory authorities.
4. Sharing Your Information
We do not sell, rent, or trade your personal data to third parties. However, we may share your information in the following circumstances:
- With Service Providers: We may share your data with trusted third-party service providers who assist in operating the app, processing payments, or delivering services on our behalf. These third parties are obligated to keep your data confidential and secure.
- In Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction, and we will notify you of such changes.
- With Your Consent: We may share your data if we obtain your explicit consent, such as when you choose to share your property listings or data with other users of the app.
- As Required by Law: We may disclose your data if required to do so by law or in response to legal requests from government authorities, such as subpoenas or court orders.
5. Data Security
We use a combination of technical, administrative, and physical safeguards to protect your personal data from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security of your data.
6. Your Rights and Choices
You have the following rights regarding your personal data:
- Access: You can request access to the personal data we hold about you and request a copy of that data.
- Correction: You can update or correct your personal information if it is inaccurate or incomplete.
- Deletion: You can request that we delete your personal data, subject to certain conditions and legal obligations.
- Opt-Out: You can opt out of receiving marketing communications at any time by following the unsubscribe link in emails or by contacting us directly.
- Data Portability: In certain cases, you can request that we transfer your data to another service provider in a structured, commonly used, and machine-readable format.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on AiRa. These technologies help us remember your preferences, improve app functionality, and analyze how users interact with the app. You can manage your cookie preferences through your browser settings, but please note that disabling certain cookies may affect your experience with AiRa.
8. Third-Party Links
AiRa may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third-party sites and recommend that you review their privacy policies before providing any personal data.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated date will be noted at the top of the page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: hello@aira.com.au
Address: Canberra, ACT 2611, Australia